Shipping and Returns

Delivery

UK orders will be dispatched within 24 hours by Royal Mail First Class post.

Please note that some postal services may currently delayed due to COVID-19.

Delivery option

Price

Est. Shipping time

First Class UK 

£2.50

Normally 2-3 days

First Class UK (Orders over £50)  FREE Normally 2-3 days

UK next working day (order by 1pm)

£7.50 

Guaranteed by 1pm for orders Mon-Thurs. Friday orders guaranteed for Monday.

UK Highlands and Islands and Northern Ireland

£2.50

Normally 2-5 working days. Please allow up to 10 days.

Rest of Europe (orders under £100)

£7.50

Please allow 7-14 working days

Rest of World (orders under £100)

£15

Please allow 7-14 working days

 

Returns and Exchanges

We understand as busy mums, often other things can get in the way of returning something that is not quite right. Our goal is to make the process as easy as possible for you, which is why we offer an extended returns and exchange period on all of our purchases if you are not 100% satisfied.

Let’s face it, if you’re heavily pregnant or in the thick of adjusting to life with a new baby, the last thing you want to add to your plate is trekking down to the post office to return something a week or so later. We’ve been there – we know! 

You have 45 days to return your item to us, unmarked, unworn and in its original packaging with tags attached for a refund or exchange on the item. Please ensure your returns form is included in your parcel to prevent any delays in processing your refund/exchange.

Please note that refunds and exchanges cannot be offered on sale items. Items bought in promotion periods are eligible for exchange or a store credit note only.

We would love to also offer free returns but this isn’t possible as a small business just yet. Therefore at the moment, return postage costs must be paid for by you. We recommend using a signed for delivery service with proof of postage. Exchanges will be sent out at no charge.

Please note that it can take up to 7 days from receipt of the item for your refund to be processed on to your card.

If you need to return an item please send it to the address below with your returns form enclosed.

Natal Active Customer Service
PO Box 320
Broadway
WR11 9EZ